Terms of Service

Welcome to decorexo. These Terms of Service explain the rules and conditions that apply when you browse our website, purchase our furniture and home products, or use our online shopping services.

1. Introduction and Acceptance of Terms

Welcome to decorexo. These Terms of Service ("Terms") govern your access to and use of the decorexo website, including its content, product listings, shopping features, and related services.

Throughout these Terms, "decorexo," "we," "us," and "our" refer to the business operating the decorexo online store. "You" and "your" refer to any individual who visits, browses, or makes a purchase through our website.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms and any policies referenced herein that apply to your use of our services.

If you do not agree with these Terms, please discontinue using the website. These Terms should be read together with our Privacy Policy and Returns & Refunds Policy.

2. Eligibility and Website Use

By using our website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under applicable law.

If you are making a purchase on behalf of another individual or an organization, you represent that you are authorized to act on their behalf.

Permitted Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our services.

You must not:

• Use the website for fraudulent, deceptive, or unlawful activities.
• Attempt to gain unauthorized access to our systems, accounts, or website infrastructure.
• Introduce malicious software, viruses, or other harmful code.
• Interfere with the website's normal operation or security measures.
• Use automated tools to extract website content or product information in an unauthorized manner.
• Submit false, misleading, abusive, or unlawful information.
• Infringe upon the intellectual property or other legal rights of decorexo or third parties.

We reserve the right to take reasonable measures to protect our website, customers, and business from misuse, fraud, unauthorized activity, or violations of these Terms.

3. Product Information and Descriptions

At decorexo, we aim to present our furniture and home products as accurately and clearly as reasonably possible. Product listings may include descriptions, photographs, dimensions, materials, colors, features, and other specifications to help you make informed purchasing decisions.

3.1 Product Images and Colors

We make reasonable efforts to display product images and colors accurately. However, the appearance of a product may vary slightly depending on your screen, display settings, lighting conditions, and device.

Photographs are intended to illustrate the product and may include styling elements, decorative accessories, or surrounding furnishings that are not included in the purchase unless expressly stated in the product description.

3.2 Dimensions and Measurements

Product dimensions and measurements are provided to help you determine whether an item is suitable for your intended space. We recommend carefully checking the listed dimensions before ordering.

Please also consider doorways, hallways, staircases, elevators, and other access points that may affect furniture delivery and installation.

3.3 Materials and Natural Variations

Furniture made from natural or textured materials may exhibit variations in grain, color, pattern, surface texture, and finish. These characteristics may be part of the natural appearance of the materials used.

Minor variations between individual products or between product photographs and actual items do not necessarily indicate a manufacturing defect.

3.4 Product Availability

Product availability may change without prior notice. We make reasonable efforts to keep product listings accurate, but an item may occasionally become unavailable due to inventory changes or other operational circumstances. If an accepted order cannot be fulfilled, we will contact you regarding the available options and any applicable refund.

4. Product Prices, Currency, and Taxes

Product prices are displayed on our website and are subject to change without prior notice. The price applicable to an order is the price presented during checkout, subject to order acceptance and any correction required by applicable law.

4.1 Price Accuracy

We take reasonable care to ensure that product prices and descriptions are accurate. However, occasional typographical, technical, or pricing errors may occur.

If we identify a material pricing or listing error affecting an order, we will take reasonable steps to contact you and explain the issue. Where appropriate, we may offer you the option to confirm the corrected order or cancel it for a refund. We will handle any such situation in accordance with applicable consumer protection laws.

4.2 Taxes and Related Charges

All applicable taxes and related charges are included in the product prices as represented in our current pricing information. You will not be required to pay additional charges beyond the amounts disclosed during checkout.

4.3 Currency

The applicable transaction currency will be displayed during checkout. Your bank or payment provider may apply its own currency conversion rate or other charges under its separate agreement with you. Any such third-party charges are determined by the relevant financial institution.

5. Orders and Purchase Agreements

When you submit an order through our website, you are making an offer to purchase the selected products under the information and conditions presented during checkout.

5.1 Order Submission

Before completing checkout, please carefully review your selected products, quantities, shipping address, contact information, and payment details.

You are responsible for ensuring that the information submitted with your order is accurate and complete. Incorrect delivery information may affect the fulfillment or delivery of your purchase.

5.2 Order Confirmation

An automated order acknowledgment or confirmation message indicates that we have received your order information. It does not necessarily mean that the order has been finally accepted or dispatched.

Order acceptance will be communicated through the applicable order confirmation or fulfillment process. The purchase agreement will be formed when the order is accepted in accordance with the checkout terms and applicable law.

5.3 Order Review and Refusal

We may need to review an order if there are reasonable concerns involving payment authorization, suspected fraud, inaccurate information, product availability, or an obvious listing error.

If we cannot accept or fulfill an order, we will take reasonable steps to notify you. If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded in accordance with our refund policy and applicable law.

5.4 Order Changes

If you need to change a product, quantity, or delivery address after placing an order, contact us as soon as possible. Changes may depend on the order's fulfillment and shipping status. We cannot guarantee that a change can be made once processing or dispatch has begun.

6. Payment Terms

Payment must be completed through the payment methods made available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate to the best of your knowledge.

Payment Authorization

Payments may be subject to authorization, verification, and fraud-prevention checks performed by the relevant payment provider or financial institution.

Payment Security

Payment information is processed through the applicable payment service provider. The handling of payment credentials may also be subject to that provider's terms, security procedures, and privacy policy.

Payment Disputes

If you notice an unfamiliar or incorrect charge relating to an order, please contact us promptly with the relevant order details. You may also contact your payment provider if you believe a transaction is unauthorized. Nothing in these Terms limits your rights under applicable payment or consumer protection laws.

7. Shipping and Delivery

We currently offer delivery throughout the United States. Because furniture and home products may vary significantly in size and weight, we aim to provide clear delivery information to help customers plan their purchases.

7.1 Shipping Charges

• Orders of €109.99 or more qualify for free shipping.
• Orders below €109.99 are subject to a shipping charge of €4.99.

The applicable shipping charge will be presented during checkout before you complete your purchase.

7.2 Delivery Estimates

Processing and delivery estimates are provided for planning purposes and are not guaranteed arrival dates unless expressly stated otherwise at checkout or required by law.

Actual delivery times may be affected by transportation conditions, weather, carrier operations, customs or regulatory requirements where relevant, and other circumstances outside our reasonable control.

7.3 Delivery Address

Please provide a complete and accurate delivery address when placing your order. You should ensure that the delivery location is accessible for the size and weight of the purchased furniture.

If a delivery attempt is unsuccessful due to inaccurate address information, unavailable access, or other circumstances attributable to the recipient, additional delivery arrangements may be necessary. Any applicable charges will be communicated before they are incurred.

7.4 Large and Heavy Furniture

Certain furniture products require special handling because of their dimensions, weight, or packaging. Please check access routes, doorways, staircases, and available space before ordering.

Unless expressly stated in the product listing or delivery information, delivery should not be assumed to include indoor placement, assembly, installation, or removal of existing furniture.

7.5 Delivery Issues

If your order is delayed, appears lost, arrives damaged, or is delivered incorrectly, please contact our customer service team. We will review the available information and work toward an appropriate resolution in accordance with applicable law.

8. Delivery, Ownership, and Risk of Loss

Ownership and responsibility for purchased products will transfer in accordance with applicable law and the terms governing the transaction.

We will not use these Terms to shift to you any responsibility for loss or damage that applicable law requires us to retain.

If an item arrives damaged or is not received as expected, please contact us so we can investigate the matter and determine the appropriate remedy.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at chairio@decorexo.com.

If the order has not yet entered fulfillment or shipping, we will review your request and arrange cancellation where possible.

If the order has already been dispatched, it may no longer be possible to stop the shipment. In that case, you may submit a return request under our Returns & Refunds Policy after delivery.

Any cancellation, withdrawal, or refund will be handled in accordance with our published return policy and applicable consumer protection laws. Nothing in this section limits any statutory cancellation rights.

10. Returns, Exchanges, and Refunds

Customer satisfaction is important to decorexo. We provide a 14-day return and exchange commitment for eligible purchases, allowing customers to request a return without providing a reason.

10.1 Return Period

Eligible return requests must be submitted within 14 calendar days after delivery, subject to the conditions explained in our Returns & Refunds Policy.

10.2 Return Conditions

Products should generally be returned with their included parts, accessories, and hardware, and in an appropriate condition for transportation. Original packaging should be retained where reasonably possible.

Furniture that has been improperly assembled, modified, extensively used, or damaged after delivery may require additional assessment. These considerations do not override applicable consumer rights or remedies for defective or incorrectly supplied goods.

10.3 Refunds

For eligible withdrawals, we will refund all applicable payments, including the cost of the least expensive standard delivery option offered for the original purchase, within 14 calendar days after receiving your withdrawal notification.

We may temporarily withhold the refund until we have received the returned goods or you have provided reasonable evidence that they have been sent back, whichever occurs first.

Our operational refund processing estimate is 3–5 business days. Once issued, the refunded amount may take approximately 5–10 business days to appear in your account, depending on your bank or payment provider. These estimates do not extend our applicable legal or contractual refund obligations.

10.4 Damaged or Defective Products

If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us with your order details and supporting photographs where relevant.

Depending on the circumstances, an appropriate resolution may include replacement parts, a replacement product, a return, or a refund.

For complete eligibility requirements, return procedures, and refund information, please refer to our separate Returns & Refunds Policy.

11. Product Quality and Care

We encourage customers to review product specifications and follow any care, assembly, and maintenance instructions provided with their purchases.

11.1 Proper Use

Products should be used for their intended purposes and in accordance with applicable safety instructions and product documentation.

11.2 Assembly and Installation

Where assembly is required, please follow the supplied instructions and use the appropriate components and tools. Improper assembly or unauthorized modifications may result in product damage or safety issues.

11.3 Cleaning and Maintenance

Use cleaning and maintenance methods suitable for the materials of your furniture. Certain surfaces and finishes may require specific care to prevent scratches, discoloration, moisture damage, or deterioration.

11.4 Product Safety Concerns

If you identify a safety concern, product defect, or potentially hazardous condition, discontinue use where appropriate and contact us with relevant details. We will review the matter and take appropriate action consistent with applicable product safety requirements.

12. Product Warranties and Consumer Protections

Any express product warranty will be governed by the terms specifically provided with the relevant product or purchase.

Nothing in these Terms is intended to exclude, disclaim, or limit an implied warranty or other consumer protection that cannot legally be excluded or limited under applicable federal or state law.

Where a product does not conform to applicable legal requirements, customers may be entitled to remedies under applicable law, regardless of whether an additional commercial warranty has been offered.

Any warranty-related request should be submitted to our customer service team with sufficient order and product information to help us assess the issue.

13. Intellectual Property Rights

All content displayed on the decorexo website, including text, product descriptions, photographs, graphics, logos, page designs, illustrations, and other materials, is owned by or licensed to the relevant rights holder and is protected by applicable intellectual property laws.

13.1 Limited Permission to Use Website Content

You may access and use website content for personal, non-commercial shopping and informational purposes.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from our protected content without prior authorization from the applicable rights holder, except where permitted by law.

13.2 Brand and Logo Protection

The decorexo brand name, logo, and related brand materials may not be used in a manner that suggests an unauthorized affiliation, endorsement, or commercial relationship.

14. Customer Reviews and Submitted Content

We welcome genuine feedback from customers about their shopping experiences and purchased products.

If you submit a product review, photograph, suggestion, or other content to us, you confirm that you have the necessary rights and permissions to provide that content.

You agree not to submit content that is unlawful, fraudulent, misleading, defamatory, infringing, threatening, abusive, or otherwise inappropriate.

By voluntarily submitting content for publication, you grant decorexo a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with our website, product listings, and related marketing communications, subject to applicable law and any separate agreement between you and us.

We may moderate, decline, or remove submitted content where reasonably necessary to maintain website integrity, comply with legal requirements, or address violations of these Terms.

We do not require positive reviews and do not intend to manipulate customer feedback. Any incentives or material connections associated with reviews must be disclosed where required by law.

15. Third-Party Services and External Links

Our website may include links, integrations, or services provided by third parties, including payment processors, shipping providers, analytics services, and other external platforms.

These third-party services may operate under separate terms, privacy policies, and security procedures. Your use of such services may therefore be subject to agreements between you and the relevant provider.

We do not control the independent websites, content, policies, or operations of third parties and cannot guarantee their availability or practices.

The inclusion of an external link does not necessarily indicate endorsement of the linked website or its products and services.

16. Privacy and Personal Information

Your privacy is important to us. Personal information collected through your use of our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains the categories of information we collect, how we use and disclose it, the technologies that may collect information automatically, and the privacy rights that may be available to you.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

For privacy-related questions or requests, please contact chairio@decorexo.com.

17. Website Availability and Disclaimers

We make reasonable efforts to maintain a functional and accessible website. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or compatible with every device or browser.

Temporary interruptions may occur due to maintenance, technical difficulties, security updates, network problems, or other operational circumstances.

To the extent permitted by applicable law, website content and services are provided on an "as available" basis.

Nothing in this section excludes any express contractual commitment or any warranty, statutory protection, or legal right that cannot be excluded under applicable law.

We reserve the right to maintain, modify, suspend, or discontinue website features where reasonably necessary for operational, technical, security, or legal reasons.

18. Limitation of Liability

To the maximum extent permitted by applicable law, decorexo will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website or services where such losses are legally excludable.

This may include losses arising from temporary website interruptions, unauthorized third-party activity, or circumstances beyond our reasonable control, subject to applicable legal requirements.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where such exclusion is prohibited, death or personal injury caused by negligence where legally non-excludable, product liability, or any other liability that cannot legally be limited or excluded.

Any limitation in this section applies only to the extent permitted by the laws governing the relevant transaction and consumer relationship.

19. User Responsibility and Indemnification

You are responsible for your use of our website and for ensuring that the information you submit is accurate and lawful.

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly arising from your unlawful use of the website, intentional misconduct, or material violation of these Terms.

Nothing in this section requires a consumer to indemnify decorexo for losses arising from our own unlawful conduct, negligence, breach of legal obligations, or other matters for which such responsibility cannot legally be transferred.

20. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures in performing obligations to the extent they are directly caused by events beyond our reasonable control and are not reasonably preventable.

Such events may include severe weather, natural disasters, fires, public emergencies, transportation disruptions, labor disputes, government actions, widespread network failures, and other extraordinary events.

Where such an event affects your order, we will take reasonable steps to provide relevant information and address the situation. This provision does not remove any refund, cancellation, or other obligations that applicable law requires us to fulfill.

21. Customer Complaints and Dispute Resolution

We encourage customers to contact us first if they have questions, complaints, or concerns about an order, product, payment, or website experience.

Our customer service team will review the information provided and make reasonable efforts to address the matter in a fair and timely manner.

If a dispute cannot be resolved directly, either party may pursue any remedies available under applicable law through the appropriate legal or regulatory process.

Nothing in these Terms requires you to waive a legal right to bring a claim, participate in a legally protected proceeding, or seek relief from an appropriate court or government authority.

22. Applicable Laws and Consumer Rights

These Terms are intended to operate consistently with applicable United States federal, state, and local laws governing online transactions, consumer protection, product safety, advertising, privacy, and other relevant matters.

Depending on your state of residence and the circumstances of your purchase, additional consumer protections may apply.

Nothing in these Terms is intended to remove, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded or limited.

Where a provision of these Terms conflicts with a mandatory legal requirement, the relevant provision will be applied only to the extent permitted by applicable law, and the remaining provisions will continue to apply where legally valid.

23. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where permitted by law.

If a provision cannot be made enforceable, it will be severed to the extent required, without affecting the validity of the remaining provisions.

These Terms, together with the policies and transaction-specific terms referenced herein, form the agreement governing your use of our website and related services, subject to any separate agreement or mandatory legal requirement that applies.

24. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

Any waiver of a contractual right must be interpreted in accordance with applicable law and the circumstances in which it is given.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, website features, products, services, or applicable legal requirements.

When changes are made, the revised Terms will be published on this page. The updated version will apply from the time it becomes effective, subject to any notice or consent requirements imposed by applicable law.

We encourage you to review this page periodically to remain informed about the terms governing your use of decorexo.

26. Contact Us

If you have questions about these Terms of Service, your order, our products, or any aspect of your shopping experience, please contact our customer service team.

Thank You for Choosing decorexo

We appreciate your trust in decorexo. Our goal is to make discovering furniture and creating a comfortable home a simple, reliable, and enjoyable experience.