Contact Information

We're happy to hear from you. Whether you have a question about our furniture, need help with an order, or would like assistance with a delivery or return, the decorexo team is here to help.

1. Get in Touch with decorexo

At decorexo, we believe that a great shopping experience goes beyond choosing beautiful furniture. Clear communication and helpful customer support are equally important.

Our customer service team is available to assist with questions about our products, order information, shipping arrangements, returns, exchanges, refunds, and other shopping-related concerns.

Please use the contact information below whenever you need assistance. We appreciate the opportunity to help make your experience with decorexo as smooth and enjoyable as possible.

2. Our Contact Details

3. Customer Service Hours

We aim to provide helpful and reliable customer support during our regular service hours.

Inquiries received outside regular business hours will be reviewed during the next available customer service period. Response times may vary depending on the nature and volume of requests.

4. How We Can Help

Our customer service team can assist you with a variety of shopping-related questions and requests.

5. How to Contact Us by Email

For the most efficient assistance, we recommend including the relevant information when contacting our customer service team.

Providing clear and relevant information helps us understand your request and respond more effectively.

6. Support for Furniture and Home Products

Furniture purchases sometimes involve questions that require additional information, particularly when products are large, heavy, or require assembly.

To help us understand your situation, you may include:

• The product name or item description.
• The relevant product dimensions or specifications.
• A description of the issue you have experienced.
• Photographs of damaged areas or missing components, where applicable.
• Any relevant assembly or delivery information.

We will review the information provided and help identify an appropriate next step based on the circumstances of your inquiry and our applicable store policies.

7. Customer Service and Response Information

We value every customer inquiry and aim to communicate in a clear, helpful, and respectful manner.

Our team reviews customer messages based on the information provided and the nature of each request.

Some matters, such as furniture damage, missing parts, delivery concerns, or refund inquiries, may require additional information before an appropriate response can be provided.

Please avoid sending multiple identical inquiries about the same issue, as keeping your communication in one email conversation can help us review the relevant information more efficiently.

8. Your Information and Privacy

When you contact decorexo, any personal information you provide will be handled in accordance with our Privacy Policy and applicable data protection laws.

We use the information you submit to understand and respond to your inquiry, provide customer support, and address relevant order or product matters.

Please avoid including sensitive personal information or unnecessary payment details in ordinary email communications.

9. Our Customer Policies

For more detailed information about your shopping experience, please review the relevant decorexo policies:

We're Looking Forward to Hearing from You

Your questions and feedback help us continue improving the decorexo shopping experience. Thank you for choosing us for your home and furniture needs.

Thank You for Being Part of decorexo

We appreciate your trust in decorexo. From your first question to the arrival of your furniture, we're committed to making your experience thoughtful, comfortable, and reliable.