Order Cancellation Policy

Clear Guidelines. Thoughtful Service. A Better Shopping Experience.

We understand that plans can change. This policy explains how to request an order cancellation, what happens at different stages of fulfillment, and how applicable refunds are handled.

1. Overview

At decorexo, we understand that circumstances may change after an order has been placed. You may need to reconsider a purchase, correct an order detail, or cancel an item before it is shipped.

Our Order Cancellation Policy explains the procedures for requesting cancellations and how we handle orders at different stages of processing, preparation, and delivery.

Because many of our products include furniture, storage solutions, home accessories, and other household items, cancellation requests may depend on whether an order has already entered fulfillment or been handed over for shipment. We aim to communicate these conditions clearly and handle every request fairly.

2. Important Cancellation Information

3. Order Cancellations Before Shipment

If you decide that you no longer wish to proceed with your purchase, please contact our customer service team as soon as possible.

When an order has not yet been shipped, we will review your cancellation request and take the appropriate steps to stop fulfillment where possible.

Please note that submitting a cancellation request does not automatically confirm that an order has been canceled. We will review the request and communicate its status to you.

4. Orders During Processing and Packaging

Furniture and household products may require additional handling and preparation before shipment. Depending on the product and fulfillment stage, an order may already be undergoing picking, packaging, inspection, or dispatch preparation.

If we receive a cancellation request during this stage, we will check whether the order can still be stopped before it leaves the fulfillment process.

Where cancellation is no longer operationally possible because the order has already been dispatched, we will explain the available next steps in accordance with our applicable return policy and consumer rights.

We encourage customers to submit cancellation requests as early as possible rather than waiting until the estimated delivery period.

5. Orders That Have Already Shipped

Once an order has been shipped, it may no longer be possible to stop or cancel it through the original order fulfillment process.

This is particularly relevant for large furniture items and other products that have already entered transportation.

If you request cancellation after shipment, please contact us before taking further action. We will review the shipment status and explain the applicable options.

What Happens Next?

• We will check whether the order has already left the fulfillment process.
• We will explain whether the shipment can still be stopped.
• If shipment cannot be stopped, we will provide guidance on the applicable return or withdrawal procedure.
• Any eligible refund will be handled according to our Returns & Refunds Policy and applicable law.

A cancellation request made after shipment does not automatically qualify as a completed cancellation. However, this does not affect any applicable statutory withdrawal, return, refund, or other consumer rights.

6. Orders in Transit and Delivery Attempts

If your order is already in transit, cancellation may require additional coordination and may not be possible through the original fulfillment process.

For furniture and larger household products, delivery arrangements may involve additional handling considerations. Please contact our customer service team if you no longer wish to receive an order that is already on its way.

7. How to Request an Order Cancellation

To help us identify your purchase and review your request efficiently, please contact our customer service team by email.

8. Information to Include in Your Request

To help us process your request, please include the following information in your email:

• Your full name.
• Your order number.
• The email address used when placing the order.
• The product name or item you wish to cancel.
• The reason for your cancellation, if you wish to provide one.

9. Partial Order Cancellations

If your order contains multiple products and you only wish to cancel one or more items, please clearly identify the specific products in your request.

We will review whether the selected items can be canceled independently without affecting the remaining products.

If a partial cancellation is completed, the refund will generally reflect the amount paid for the canceled items and any applicable adjustment to the original order total.

Where the removal of an item changes whether the order qualifies for a shipping promotion or another price adjustment, we will review the applicable order terms and explain any relevant adjustment before finalizing the cancellation, subject to applicable law.

10. Changes to Existing Orders

If you entered incorrect information or would like to make a change after placing an order, please contact us as soon as possible.

Depending on the order status, we may be able to review requests involving:

Changes are subject to order status and operational feasibility. If a requested modification cannot be completed, we will explain the available alternatives.

11. Cancellation Refunds

When a cancellation is approved, or when a refund is otherwise required by applicable law, we will arrange the appropriate refund based on the payment collected and the circumstances of the cancellation.

Refund Method

Refunds will generally be issued to the original payment method used for the purchase, where available and legally permitted.

Refund Amount

For a full order cancellation, the applicable refund will include the amounts paid for the canceled order and applicable shipping charges, as required by law.

For a partial cancellation, the refund will be calculated based on the canceled items and any applicable adjustments to the order total.

12. Delayed Orders and Our Shipping Obligations

We make reasonable efforts to fulfill orders within the shipping and delivery estimates presented on our website.

If we become unable to ship an order within the applicable promised timeframe, we will provide the required notice and offer the customer the option to agree to a delay or cancel the affected order for a full refund, as required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other applicable laws.

Any revised shipping estimate will be communicated clearly when required. We will not treat a customer's silence as consent to a delayed shipment where applicable law requires express consent.

If we cannot fulfill an order and no valid agreement to a delay is obtained where required, we will cancel the affected order and arrange the applicable refund.

13. Product Availability and Fulfillment Issues

Occasionally, circumstances may arise that prevent an order from being fulfilled as originally expected. These may include product availability issues, inventory discrepancies, or unexpected fulfillment difficulties.

If an ordered product becomes unavailable or cannot be shipped within the applicable timeframe, we will communicate the situation and explain the available options.

Where required, you will be given the choice to accept a permitted shipment delay or cancel the affected order and receive the applicable refund.

We will not substitute a materially different product for your ordered item without your consent where consent is required.

14. Special Considerations for Furniture and Home Products

Different products may require different preparation and handling arrangements. We encourage customers to review their selections carefully before submitting an order.

15. Important Limitations and Consumer Rights

An order's fulfillment status may affect the practical ability to stop a shipment, but it does not eliminate rights that consumers may have under applicable law.

Nothing in this policy is intended to restrict mandatory consumer protections, statutory cancellation rights, applicable withdrawal rights, remedies for defective or misrepresented products, or rights relating to delayed or undelivered merchandise.

Where federal or state law provides a customer with a cancellation or refund right that differs from our ordinary operational procedures, the applicable legal requirement will take precedence.

Customers may also review our Returns & Refunds Policy for information about eligible returns and the applicable 14-day withdrawal period.

16. Changes to This Policy

We may update this Order Cancellation Policy when necessary to reflect changes in our business operations, fulfillment procedures, customer service practices, or applicable legal requirements.

Any updated version will be published on this page.

The policy applicable to an individual purchase will be interpreted consistently with the terms applicable to that transaction and any mandatory legal requirements.

Order Cancellation FAQs

Need Assistance with an Order?

If you have questions about cancellation eligibility, order status, or refunds, our customer service team is here to help.

Thank You for Choosing decorexo

We appreciate your trust and understand that flexibility matters when shopping online. Our goal is to make every order experience clear, responsible, and customer-focused.

Thank you for being part of the decorexo community.