Shopping & Buying Guide
A Simple Guide to Finding What You Love.
From choosing the right furniture to discovering everyday essentials, we're here to make your shopping experience easier, clearer, and more enjoyable.
A More Enjoyable Way to Shop
At decorexo, we bring together a variety of products for your home, everyday activities, and personal interests. Whether you're updating your living space, organizing your belongings, spending time outdoors, or preparing for a trip, our collections are designed to make discovering useful products more convenient.
We understand that choosing the right product takes more than simply browsing pictures. You may want to compare dimensions, understand materials, consider functionality, or check whether an item fits your specific needs.
This guide walks you through the shopping process, explains what to consider before purchasing, and provides helpful information about checkout, shipping, and after-sales support.
How to Shop at decorexo
Explore Our Collections
Browse our product categories to discover furniture, home decor, bedding, outdoor essentials, travel products, and more.
Review Product Details
Read product descriptions, check dimensions, review materials, and understand the features before making your selection.
Select Your Products
Choose the products and available options that best match your preferences and requirements.
Review Your Shopping Cart
Check product selections, quantities, prices, and applicable shipping charges before proceeding to checkout.
Complete Checkout
Enter your delivery information, review your order total, and complete payment using an available checkout method.
Prepare for Delivery
Keep your order information available and review the delivery guidance to prepare for receiving your purchase.
Explore Our Six Shopping Categories
Each collection offers different possibilities for your home, interests, and everyday lifestyle.
Bedding & Linens
Create a bedroom that feels comfortable, inviting, and suited to your personal preferences.
What to consider before buying:
- Check the listed size and confirm compatibility with your mattress or bedding setup.
- Review fabric composition and material information.
- Consider texture, color, and the overall appearance of your bedroom.
- Read product care instructions to understand cleaning and maintenance requirements.
Outdoor & Garden
Find products that help you make better use of gardens, patios, and outdoor spaces.
What to consider before buying:
- Measure your available outdoor area before choosing furniture or accessories.
- Review product materials and any stated care requirements.
- Consider whether the product is suitable for indoor, outdoor, or covered outdoor use.
- Check product dimensions and installation or assembly information where provided.
- Consider your local weather conditions when selecting outdoor products.
Home Decor & Rugs
Bring warmth, color, texture, and personality into your living environment.
What to consider before buying:
- Measure the area where you plan to place the decorative item or rug.
- Review available dimensions, shapes, and product specifications.
- Consider how colors and patterns will complement your existing furnishings.
- Check materials and surface-care recommendations.
- Remember that product colors may appear slightly different across screens and lighting conditions.
Furniture & Storage
Discover furniture and practical storage solutions that help organize your space and support everyday living.
What to consider before buying:
- Measure your available floor space and intended placement area.
- Check the product's width, depth, height, and other listed dimensions.
- Measure doorways, hallways, stairs, and elevators to assess delivery access.
- Review materials, construction details, and product specifications.
- Check whether assembly is required and review any supplied instructions.
- Consider storage capacity and how the product will fit into your daily routine.
Hobbies, Games & Pet Supplies
Explore products for recreational activities, personal interests, games, and your pets' everyday needs.
What to consider before buying:
- Review product descriptions to understand intended use and included components.
- Check dimensions, age recommendations, or compatibility information where provided.
- For pet products, consider your pet's size, habits, and individual needs.
- Review materials and relevant care or maintenance instructions.
- Check any available product safety information before use.
Travel & Luggage
Get ready for everyday trips and new adventures with practical travel-related products.
What to consider before buying:
- Check product dimensions, weight, and storage capacity where provided.
- Consider the type and length of travel for which you plan to use the product.
- Review materials, compartments, closures, and available features.
- Check compatibility with your intended storage or travel requirements.
- Review any applicable travel restrictions independently before departure.
How to Read Product Information
Before purchasing, we recommend reviewing the complete product listing. Product descriptions provide important details that help you determine whether an item is suitable for your needs.
Product Description
Read the description carefully to understand the product's purpose, features, intended use, and other relevant information.
Dimensions and Specifications
Check the measurements, product weight, materials, and other specifications provided in the listing. Pay particular attention to dimensions when purchasing furniture, rugs, luggage, or storage products.
Product Photographs
Use photographs as a visual reference, but remember that actual appearance may vary slightly due to screen settings, lighting, and natural material variations.
Included Items and Accessories
Review the product description to understand which components, accessories, or items are included. Decorative objects shown in product photographs are not necessarily included unless expressly stated.
Measure Before You Buy
One of the most important steps when buying furniture online is making sure the product fits your space and can be brought into your home.
1. Measure Your Room
Measure the available floor area and consider how much walking space you want to maintain around the furniture.
2. Check Furniture Dimensions
Compare the listed width, depth, and height with your available space. Consider how doors, drawers, and other moving parts will operate once the item is in place.
3. Consider Delivery Access
Measure entrance doors, hallways, staircases, elevators, and any narrow areas along the delivery route.
4. Plan the Final Placement
Consider nearby furniture, electrical outlets, windows, and other features that may affect the placement and use of your new item.
Reviewing Your Shopping Cart
Before moving to checkout, take a moment to review everything in your shopping cart. This helps reduce ordering mistakes and ensures that your selected products match your expectations.
We recommend checking:
- Product names and selected variations.
- Quantities and individual product prices.
- Product dimensions and specifications.
- Whether all desired items have been added.
- The subtotal and applicable shipping fee.
- The total amount displayed before payment.
If something does not look right, review your selections and make any necessary corrections before submitting your order.
Completing Your Purchase
Once you are satisfied with your selections, proceed to checkout and carefully review your order information.
Shipping Information
Enter your full name and accurate delivery address, including the street address, city, state, and ZIP code. If applicable, include your apartment or unit number.
Payment Information
Choose an available payment option at checkout and provide the required payment information. Make sure the information is accurate and that you are authorized to use the selected payment method.
Final Order Review
Review your selected products, quantities, delivery details, shipping charges, and final order total before completing the transaction.
Order Submission
After submitting your order, an order acknowledgment may be provided to confirm that your order information has been received. Order acknowledgment does not necessarily mean that the order has been finally accepted or shipped.
Understanding Prices and Shipping Fees
We aim to make pricing straightforward so you can review the cost of your purchase before completing checkout.
FREE SHIPPING
€109.99+
Orders totaling €109.99 or more qualify for free shipping.
STANDARD SHIPPING
€4.99
Orders below €109.99 are subject to a €4.99 shipping charge.
Taxes and Related Charges
All applicable taxes and related charges are included in product prices as represented in our pricing information. You will not be required to pay additional charges beyond the amounts disclosed during checkout.
Shipping and Delivery
We currently provide delivery throughout the United States. Once you complete your purchase, your order will move through the preparation and delivery process.
Estimated time for preparing your order before shipment.
Estimated delivery period after shipment.
Delivery estimates are not guaranteed arrival dates. Actual timing may vary due to transportation conditions, weather, and other circumstances.
For complete details, please review our Shipping Policy.
After Placing Your Order
Your shopping experience doesn't end when your order is submitted. There are a few useful things to keep in mind while your purchase is being prepared and delivered.
Keep Your Order Information
Keep your order number and purchase information available. These details can help us identify your transaction if you need assistance.
Prepare Your Delivery Space
For furniture and larger household products, prepare the intended placement area and check that the delivery route is accessible.
Inspect Your Purchase
When your order arrives, check the products and included components. If something is damaged, missing, defective, or incorrect, contact us for assistance.
Follow Product Instructions
Where assembly or maintenance is required, review the instructions and product care information before use.
Returns, Exchanges, and Refunds
We understand that sometimes a product may not be the right fit for your needs. That's why we provide a 14-day return and exchange commitment for eligible purchases.
Eligible return requests may be submitted within 14 calendar days after delivery.
If you wish to return or exchange a product, contact our customer service team before arranging the return. We can help explain the applicable process and information required.
For eligible withdrawals, applicable refunds include the cost of the least expensive standard delivery option offered for the original purchase, subject to applicable law.
Please review our Returns & Refunds Policy for complete information about return eligibility, damaged products, withdrawal rights, return procedures, and refund processing.
Payment and Shopping Security
We encourage customers to review their payment and order information carefully before completing a transaction.
Payment transactions are processed through the payment options made available during checkout and may be subject to authorization and verification procedures.
Please ensure that you are using a secure device and that your payment information is accurate.
For additional information about how personal information is handled, please refer to our Privacy Policy.
Need Help with Your Purchase?
Our customer service team is available to assist with product questions, order information, delivery concerns, and return-related inquiries.
Before Contacting Us
For existing orders, it helps to include:
- Your order number.
- The email address used during checkout.
- The product name or description.
- A clear explanation of your question or concern.
- Relevant photographs if the issue involves product damage or missing items.
Providing relevant information helps us understand your request and assist you more effectively.
Shopping Guide FAQs
1. Where does decorexo deliver?
We currently provide delivery throughout the United States.
2. How long does order processing take?
Order processing generally takes 1–3 business days before shipment.
3. How long does delivery take?
The estimated delivery period is 5–15 days after shipment. Actual delivery timing may vary depending on transportation conditions.
4. How much does shipping cost?
Orders totaling €109.99 or more qualify for free shipping. Orders below €109.99 are subject to a €4.99 shipping fee.
5. Are taxes and additional charges included?
All applicable taxes and related charges are included in product prices as represented in our pricing information. No additional charges beyond the amounts disclosed during checkout are required.
6. How can I make sure furniture will fit my space?
Review the listed product dimensions and measure your room, doorways, hallways, staircases, and other access points before purchasing.
7. What should I do if an item arrives damaged?
Contact our customer service team with your order number and relevant photographs where possible. We will review the issue and help determine an appropriate resolution.
8. Can I cancel or change my order?
Contact us as soon as possible if you need to change or cancel an order. Whether a change can be made depends on the order's fulfillment and shipping status, subject to applicable cancellation rights.
9. Does furniture shipping include assembly?
Unless expressly stated in the product description or delivery information, shipping does not include furniture assembly, installation, indoor placement, or removal of existing furniture.
10. How can I contact decorexo?
You can contact us by email at chairio@decorexo.com or by phone at +81 (709) 202-66-38.
We're Here to Make Shopping Easier
Have a question before or after your purchase? Our team is happy to help you with your shopping experience.
Brand
decorexo
Phone
Business Address
224 Higashinagamine, Yabuki-machi, Nishishirakawa-gun, Fukushima 969-0225, Japan
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time, ET)
Make Every Choice Count
From the spaces you create to the experiences you enjoy, find inspiration for everyday living at decorexo.
Thank you for shopping with us. We appreciate having you as part of the decorexo community.