Returns & Refunds Policy

Your satisfaction matters to us. At decorexo, we want every piece of furniture and every home accessory you choose to feel right for your space. If something does not meet your expectations, we are here to help.

1. Our Return Commitment

At decorexo, we believe choosing furniture should be a comfortable and confident experience. We offer a 14-day return and exchange policy for eligible purchases, giving you time to decide whether your new furniture is the right fit for your home.

If you change your mind, receive an item that is not as expected, or encounter a problem with your order, you can contact our customer service team for assistance. We handle every request with care, transparency, and consideration for the practical requirements of furniture returns.

2. 14-Day Return & Exchange Eligibility

You may request a return or exchange within 14 calendar days of receiving your order, without needing to provide a reason.

Eligible Return Conditions

• The return request is submitted within 14 calendar days after delivery.
• The product is returned with all included parts, accessories, hardware, and components.
• The item is in its original condition, without damage caused by improper handling, use, or assembly.
• The product is preferably returned in its original packaging to help protect it during transportation.
• Proof of purchase or sufficient order information is provided so we can identify the transaction.

Furniture may be carefully unpacked and inspected to determine whether it is suitable for your home. However, products that have been extensively used, modified, improperly assembled, or damaged after delivery may require additional assessment.

Items That May Require Additional Review

Large furniture, assembled items, products with missing components, and items showing signs of use or handling damage will be reviewed individually. If an item has a quality defect or was damaged during transportation, please contact us even if its condition does not meet the ordinary change-of-mind return requirements. Your applicable consumer rights remain unaffected.

3. Right to Withdraw & Full Refunds

As part of our customer-friendly return commitment, decorexo allows eligible customers to withdraw from their purchase within 14 calendar days of receiving the goods, without providing a reason.

Once we receive your clear notification of withdrawal, we will refund all payments received for the eligible order, including the cost of the least expensive standard delivery option offered for the original purchase.

We will issue the refund without undue delay and no later than 14 calendar days after receiving your withdrawal notification.

Limited right to withhold a refund: We may temporarily withhold the refund until we have received the returned goods or you have provided reasonable evidence that the goods have been sent back, whichever occurs first.

This 14-day withdrawal commitment is a voluntary customer policy offered by decorexo. It does not replace, restrict, or waive any cancellation, return, refund, or other consumer rights that may apply under federal or state law.

4. How to Request a Return or Exchange

To help us process your request efficiently, please follow the steps below.

5. Damaged, Defective, or Incorrect Items

We take the condition and accuracy of every order seriously. If your furniture arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Transportation Damage

If you notice dents, scratches, cracks, broken panels, crushed corners, torn upholstery, or other visible shipping damage, please photograph the affected areas and retain the packaging where reasonably possible. This documentation helps us assess the issue and coordinate an appropriate resolution.

Missing Parts or Accessories

If your furniture arrives without screws, fittings, assembly hardware, shelves, or other included components, let us know which parts are missing. Where appropriate, we will work with you to arrange the necessary replacement components.

Defective or Incorrect Products

If you receive an incorrect product or identify a manufacturing defect, please provide photographs and order details. Depending on the circumstances, available remedies may include replacement parts, product replacement, return, or refund.

For confirmed shipping damage, manufacturing defects, or fulfillment errors, we will work with you toward an appropriate resolution without charging you for the necessary corrective action.

6. Important Considerations for Furniture Returns

Product Dimensions and Measurements

Please review the listed dimensions, product specifications, and available measurements before purchasing. We recommend measuring your intended space, doorways, hallways, staircases, and other access points to ensure the furniture can be delivered and positioned appropriately.

Natural Material and Color Variations

Furniture made from wood, stone, fabric, and other materials may display natural variations in grain, texture, tone, or surface appearance. Colors may also appear slightly different depending on lighting conditions, device displays, and screen settings. Minor natural variations do not necessarily indicate a product defect.

Assembly and Installation

Please follow the supplied assembly instructions and use the appropriate hardware and tools. Damage caused by incorrect installation, unauthorized modification, misuse, or failure to follow product instructions may affect the assessment of a return or warranty-related request.

Large and Heavy Items

Due to the size and weight of certain furniture products, returns may require special packaging, handling, or transportation arrangements. Please do not independently arrange freight collection or send bulky items to an address that has not been confirmed by our customer service team.

7. Refund Processing Time

We aim to process approved refunds promptly and keep the process as straightforward as possible.

Our Refund Commitment

For eligible withdrawals, decorexo will refund all applicable payments, including the least expensive standard delivery charge paid for the original order, within 14 calendar days after receiving your withdrawal notification.

The refund may only be withheld until the returned goods have been received or you have supplied reasonable evidence that they have been sent back, whichever occurs first.

The 3–5 business day processing estimate and 5–10 business day bank posting estimate are operational estimates. They do not extend or replace our 14-calendar-day refund commitment.

Refunds will generally be returned to the original payment method. The time required for the refunded amount to appear in your account is determined by the relevant financial institution or payment provider.

8. Exchanges and Replacement Parts

If you would prefer a different product or need a replacement component, please contact our team within the applicable 14-day return period.

For eligible requests, we will review the product condition, the reason for the exchange, and the availability of the requested item or component.

Where a product has a missing or defective component, providing the required replacement part may be a practical alternative to returning the entire piece of furniture.

An exchange or replacement is subject to product availability and confirmation by our customer service team. If a suitable replacement cannot be arranged, we will discuss the applicable refund or other available resolution with you.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible by emailing chairio@decorexo.com.

If your order has not yet entered fulfillment or shipping, we will review your cancellation request and arrange cancellation where possible.

If the order has already been dispatched or is in transit, it may no longer be possible to stop the shipment. In that situation, you may use our applicable 14-day return policy after delivery.

Any cancellation refund will be handled in accordance with the applicable refund terms and consumer protection requirements. Nothing in this section limits any cancellation right that may be required by law.

10. Shipping and Delivery Information

We currently offer delivery throughout the United States. Our delivery estimates are intended to help customers plan their purchases and prepare for the arrival of their furniture.

Shipping Charges

• Orders of €109.99 or more qualify for free shipping.
• Orders below €109.99 are subject to a shipping charge of €4.99.

All applicable taxes and related charges are included in the displayed product prices. You will not be required to pay additional charges beyond the amounts disclosed at checkout.

Delivery estimates are not guaranteed arrival dates. Transportation disruptions, weather conditions, and other circumstances outside our reasonable control may affect delivery schedules.

11. Return Shipping and Packaging

Furniture returns require careful handling to prevent additional damage during transportation.

• Please contact us before arranging a return shipment.
• Use suitable protective packaging to prevent scratches, impact damage, or breakage.
• Include all original components, accessories, and hardware where applicable.
• Keep your return shipment confirmation or other evidence of dispatch.
• Do not send returned products to an unconfirmed address.

Return transportation arrangements and any applicable return shipping costs will be communicated by our customer service team according to the reason for return and the circumstances of the request. For confirmed defective, damaged, or incorrectly supplied products, we will arrange an appropriate corrective solution without charging you for the necessary corrective action.

12. Product Quality and Consumer Rights

We are committed to providing products that correspond to their descriptions and are handled with appropriate care throughout the fulfillment process.

If you discover a product quality issue, please contact us with your order details and supporting information so we can assess the situation and determine an appropriate resolution.

This Returns & Refunds Policy does not create, replace, or shorten any separate express warranty or other product protection that may apply to your purchase.

Nothing in this policy excludes or limits consumer rights, remedies, or protections that cannot legally be excluded or limited under applicable federal, state, or local laws.

13. Applicable Consumer Protection Laws

This policy is intended to be applied consistently with applicable United States federal and state consumer protection laws and regulations.

Our voluntary 14-day return commitment is an additional customer benefit and should not be interpreted as a statement that all online purchases in the United States are subject to a universal statutory 14-day cancellation period.

Certain transactions may be subject to specific legal cancellation rights, shipping obligations, refund requirements, or other consumer protections. Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.

If any provision of this policy conflicts with a mandatory consumer protection requirement, that provision will be applied only to the extent permitted by applicable law.

14. Model Withdrawal Form

If you wish to withdraw from your purchase under our 14-day return commitment, you may copy the following form, complete the relevant information, and send it to our customer service email address.

Use of this model form is optional. A clear written statement identifying your order and your decision to withdraw is also sufficient to notify us of your request under this policy.

15. Contact Us

Have a question about a return, refund, exchange, or delivery? Our customer service team is here to assist you.

Thank You for Choosing decorexo

Your home deserves thoughtful design, lasting comfort, and a shopping experience you can trust. Thank you for allowing decorexo to be part of your home.