Shipping Policy

At decorexo, we want your furniture shopping experience to be simple, transparent, and convenient. This Shipping Policy explains where we deliver, how long order processing takes, estimated delivery times, and the shipping charges that apply to your purchase.

1. Shipping Overview

decorexo is committed to providing customers with clear delivery information and a straightforward shipping experience. We carefully organize order preparation and delivery arrangements to help ensure that your furniture and home products reach you as expected.

This policy outlines our delivery coverage, order processing schedule, estimated transportation period, shipping charges, and important information about receiving furniture orders.

Please review this policy before completing your purchase so you understand the applicable delivery estimates and shipping costs.

2. Shipping Destinations

Customers can place orders for eligible delivery addresses within our designated U.S. shipping coverage.

Please ensure that your shipping address is complete and accurate when placing your order. Correct address information helps us arrange delivery efficiently and reduces the possibility of delivery complications.

3. Order Processing Time

After your order is successfully submitted, we begin the order preparation process. Processing generally takes 1–3 business days.

During this stage, your order information is reviewed and the purchased products are prepared for shipment.

Please note that business days refer to regular working days and exclude weekends and applicable public holidays.

The processing period is separate from the estimated delivery period. The delivery estimate begins after the order has been shipped.

4. Estimated Delivery Time

Once your order has completed processing and has been shipped, the estimated delivery period is 5–15 days.

The actual time required for delivery may vary depending on the destination, transportation conditions, weather, and other circumstances that may affect the movement of your order.

Because furniture products can vary in size, weight, and packaging requirements, delivery schedules may differ between individual orders.

The stated delivery period is an estimate rather than a guaranteed arrival date. We appreciate your understanding if unexpected transportation circumstances affect the original estimate.

5. Shipping Timeline at a Glance

The processing and delivery periods are separate estimates. Actual delivery timing may vary depending on transportation conditions and other relevant circumstances.

6. Shipping Fees

We offer a straightforward shipping fee structure designed to make your furniture shopping experience more convenient.

Shipping Fee Explanation

• Orders totaling €109.99 or more qualify for free shipping.
• Orders totaling less than €109.99 are charged €4.99 for shipping.
• The applicable shipping fee is displayed during checkout before payment is completed.
• The shipping fee is calculated according to the order value and the shipping rules applicable to your purchase.

The shipping charges stated above are the applicable standard shipping charges under this policy. No additional shipping charge will be imposed beyond the amount disclosed during checkout, except where a separately agreed arrangement or applicable legal requirement applies.

7. Taxes and Additional Charges

At decorexo, we aim to provide transparent pricing so you can understand the total cost of your purchase before completing checkout.

All applicable taxes and related charges are included in the product prices as displayed on our website.

The total amount presented at checkout is the amount payable for the selected products and disclosed shipping charges, subject to any separate payment-provider charges imposed under your own agreement with that provider.

8. Shipping Address Accuracy

Please carefully review your delivery information before submitting your order.

A complete and accurate shipping address helps ensure that your furniture and home products can be delivered to the correct location.

When entering your address, please check the following information:

• Recipient's full name.
• Street address and building number.
• Apartment, suite, or unit number, where applicable.
• City, state, and ZIP code.
• Valid contact information.

If you discover an error after placing an order, please contact us as soon as possible. We will review whether the address can still be corrected before shipment.

Address changes may not be possible after an order has been shipped or entered a stage where delivery information can no longer be modified.

9. Important Information for Furniture Deliveries

Furniture products often require more careful transportation and handling than smaller household items. We encourage customers to prepare for delivery before their orders arrive.

9.1 Check Your Available Space

Before purchasing large furniture, measure your intended room and the access points leading to it. Consider door widths, hallways, staircases, elevators, and other potential restrictions.

9.2 Prepare for Delivery

Please ensure that the delivery location is accessible and that someone can receive the order when necessary. For larger furniture items, having sufficient space available may help make the receiving process easier.

9.3 Packaging and Handling

Furniture may arrive in protective packaging or separate packages depending on the product and its packaging requirements.

9.4 Assembly and Installation

Unless expressly stated in the relevant product description or delivery information, shipping does not include furniture assembly, installation, indoor placement, or removal of existing furniture.

9.5 Delivery Inspection

When your order arrives, we recommend checking the external packaging and product condition. If you notice visible damage, missing items, or an incorrect product, please retain relevant packaging and contact our customer service team with supporting photographs where possible.

10. Delivery Delays and Unexpected Circumstances

Although we make reasonable efforts to support timely order fulfillment, delivery schedules may occasionally be affected by circumstances beyond our reasonable control.

Examples may include:

• Severe weather conditions.
• Natural disasters or public emergencies.
• Transportation network disruptions.
• Unexpected operational interruptions.
• Government actions or other extraordinary circumstances.

If an unexpected event affects the estimated delivery schedule, the actual arrival date may differ from the original estimate.

We appreciate your patience and understanding when circumstances outside our reasonable control affect delivery. Any applicable cancellation, refund, or other consumer rights remain unaffected.

11. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our customer service team so we can review the situation.

When contacting us, please provide your order number and the relevant delivery information to help us identify your purchase.

We will review the available order and delivery information and work toward an appropriate resolution.

If an order is confirmed lost or cannot be delivered, we will address the issue in accordance with the applicable transaction terms and consumer protection requirements.

12. Damaged, Defective, or Incorrect Deliveries

We understand that receiving furniture in the expected condition is important. If your order arrives with damage, defects, missing components, or incorrect items, please contact us for assistance.

12.1 Visible Shipping Damage

If you notice scratches, cracks, dents, broken components, damaged upholstery, or other visible issues, please take clear photographs of the affected areas and packaging where possible.

12.2 Missing Components

If screws, fittings, hardware, accessories, or other included components are missing, let us know which items are affected so we can review the situation.

12.3 Incorrect Products

If you receive a product that differs from the item ordered, please provide your order information and photographs showing the discrepancy.

12.4 Resolution

Depending on the issue, an appropriate resolution may include replacement components, a replacement product, return arrangements, or a refund. Confirmed product damage, defects, and fulfillment errors will be handled in accordance with our Returns & Refunds Policy and applicable law.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Requests submitted before shipment may be easier to accommodate. Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

If a cancellation cannot be completed before dispatch, you may submit a return request after delivery under our applicable Returns & Refunds Policy.

All cancellation and refund requests will be handled consistently with our published policies and applicable consumer protection laws.

14. Returns and Return Shipping

Our 14-day return and exchange commitment applies to eligible purchases following delivery.

Because furniture products may be bulky or heavy, customers should contact us before arranging the return transportation of an item.

The applicable return procedure and any return shipping arrangements or costs will be communicated according to the reason for return and the circumstances of the request.

For complete details regarding eligibility, return procedures, refund timing, and withdrawal rights, please review our Returns & Refunds Policy.

15. Shipping Support and Contact Information

If you have questions about shipping fees, order preparation, estimated delivery times, or a delivery issue, our customer service team is available to assist you.

A Better Shopping Experience Starts Here

Thank you for choosing decorexo. We appreciate your trust and look forward to helping you bring comfort, style, and thoughtful design into your home.